NMC Relax
A person reads
every one of these.
No ticket queue, no chatbot, no outsourced call centre. Monday to Friday, 9:00–17:00 ET, and replies normally land within one business day. Weekend messages get picked up Monday.
Email us directly
help@nmcrelax.comWe don't run a phone line. A number nobody answers is worse than no number, so we staff the one channel properly instead.
Fastest route
Four answers,
before you type.
- Where's my order?
- Dispatched within one business day, typically arriving in 2–3 business days. Your tracking number is in the shipping email — check spam and promotions if you can't see it.
- Which setting should I start on?
- Medium heat, gentle vibration, fifteen minutes. Stay there for your first three or four sessions before turning anything up.
- How do I clean it?
- Cover comes off and goes in a cold machine wash. The unit wipes with a damp cloth — unplug it first and never submerge it.
- Can I send it back?
- Yes, within 30 days of delivery, even if you've used it. The 1-year warranty covers manufacturing defects separately.
Include your order number, and a photo if something's wrong with the device. It usually turns a three-email exchange into one.
Write to us
Tell us what's
going on.
What happens next
How we handle
the awkward ones.
It arrived damaged or faulty
Send a photo with your order number. We replace it or refund you — your choice — and we pay for the return. We don't ask anyone to cover postage on a mistake that was ours.
I'm not sure it's right for my neck
Tell us what's going on and we'll give you a straight answer, including when the answer is "speak to your doctor before buying this". We'd rather talk someone out of an order than take one that comes straight back.
I want to cancel
Before dispatch we cancel and refund in full, no questions. After dispatch it becomes a return, which is still 30 days and still straightforward.
My parcel seems lost
If tracking has been silent for more than five days, or shows delivered with nothing at your address, write to us. We chase the carrier and, if it doesn't surface, we replace or refund. You won't be sent to argue with a courier on our behalf.
I'm unhappy with how this was handled
Say so plainly in the same thread. It reaches the person who can actually decide things, and you'll get a straight answer rather than a policy quotation.
We'd rather hear
from you early.
Most problems are small when they arrive and awkward three weeks later. If something's off, tell us now.
help@nmcrelax.comMonday to Friday, 9:00–17:00 ET · Atruvate Cervical Pillow