Shipping Policy

Last updated: 14 August 2026

1. Where we ship

All 50 US states, plus Spain and the rest of the European Union.

2. Cost

Free tracked shipping on every order, to every destination we serve. No minimum spend, no surcharge at checkout. The price on the product page is the price you pay.

3. Processing and delivery times

Dispatch	Within 1 business day
Typical delivery, United States	2–3 business days
Typical delivery, Spain	2–3 business days
Typical delivery, rest of EU	4–7 business days
Tracking	Emailed on every order

Business days exclude weekends and public holidays. Orders placed after 14:00 or at a weekend are processed the next business day.

These are the windows we hold ourselves to. If we cannot ship within the window stated, we will contact you and you may take a full refund rather than wait — you will not have to ask. That is the standard the FTC's Mail Order Rule sets for sellers shipping to US customers, and we apply it everywhere.

4. Where orders ship from

NMC Relax is a business registered in Bilbao, Spain. Orders for US customers are dispatched from our fulfilment partner's US facility, which is what allows 2–3 day domestic delivery. EU orders are dispatched within the EU.

Because US orders ship domestically within the United States, no customs entry, import duty or brokerage fee applies to them, and nothing is payable to the carrier on delivery.

5. Tracking

A tracking number is emailed when your order ships. Numbers usually go live around 24 hours later — before the carrier's first scan the number exists but shows nothing, which is normal.

A quiet day between scans is routine, particularly over a weekend. If there has been no movement at all for more than five days, email help@nmcrelax.com and we will chase it.

6. Delivery problems

• Marked delivered, nothing there: check with others at the address and around porches, side doors and mailrooms, then give it 24 hours — parcels are sometimes scanned before the final drop. Still missing, tell us and we open a carrier claim.
• Lost in transit: if the carrier can't locate it, we replace or refund. Our problem to solve, not yours.
• Damaged on arrival: photograph the outer packaging and the device and email us within 48 hours. We replace it and cover the return.
• Wrong address: we can correct it before dispatch. After a label is printed the parcel can't be redirected; we'd have to wait for it to return before resending.

7. Split shipments

Multi-item orders occasionally ship in separate parcels with separate tracking, at no extra cost. You'll get an email for each.

8. Questions

help@nmcrelax.com — Monday to Friday, 9:00–17:00 ET, replies normally within one business day.

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This document is a template prepared for NMC Relax and is not legal advice.