Questions,
answered properly.

Most people feel looser by the end of the first session — that's the warmth and the supported position working immediately. Whether it carries into the next day depends on what's causing the tension and on using it regularly rather than once. We'd rather say that than promise a number of days we can't stand behind.

Fifteen minutes once a day is the rhythm most people settle into. Twice on a bad day is fine. Longer isn't better — the auto shut-off exists for a reason, and pushing past it doesn't add anything.

Medium heat, gentle vibration, for your first three or four sessions. It's warm enough to feel like something is happening without being a shock, and it lets you learn what your neck actually likes before you turn anything up.

Heat and vibration each have three levels, so you can pair them however you want. Low heat with deep vibration suits a warm evening when you still want the muscles worked. High heat with gentle vibration suits a cold morning and a stiff neck. High and high is intense — worth working up to rather than starting there.

Yes, and plenty of people do. Two cautions: don't fall asleep with heat on the highest setting, and don't use it under a duvet, which traps heat against the unit. Lying on top of the covers is the way to do it.

No. Pleasant pressure and warmth, yes. Actual pain, no. If a setting hurts, come down a level — with tension, gentler and more often beats harder and once.

The contour is shaped for the cervical curve, so it fits the neck properly and the lower back only approximately. Some people rest it under the lumbar curve and like it. It's not what the shape was designed around, so treat that as a bonus rather than the point.

Yes, it runs from the mains with the included adapter. That's deliberate — consistent heat for a full fifteen minutes is something a battery fades on halfway through.

No. A low hum rather than a rattle. Quiet enough to use next to someone watching television, and quiet enough to fall asleep to.

The cover comes off and goes in the machine on a cold cycle, then air dries. The unit itself wipes with a damp cloth — unplug it first, and never submerge it.

The Atruvate Cervical Pillow, its remote control, the power adapter, and a quick-start guide.

There's a 1-year warranty against manufacturing defects. Unplugging it between sessions and washing the cover rather than the unit are the two habits that extend its life the most.

It packs into a carry-on, though it isn't featherweight. Check the plug and voltage for wherever you're going before you rely on it.

Email us within 30 days of delivery and we'll arrange the return and refund you. Do give it more than one evening first — a device like this earns its keep over a couple of weeks, not one session.

Yes. We'd think it strange to ask you to judge it without using it. Keep the box and the accessories where you can, and put the cover through the wash before sending it back.

We process it as soon as the return is confirmed. Your bank then takes a few business days to show it — that part is outside our control, but you'll have our confirmation email in the meantime.

Photograph the packaging and the unit and email us within 48 hours. Damage in transit is ours to fix, not yours to argue about — we replace it and cover the return.

Yes. Email us with your order number and we'll cancel and refund in full, no questions.