NMC Relax
Where's
your order?
Paste the tracking number from your shipping email. It works with every carrier we use.
Opens the carrier's tracking page in a new tab.
No number to hand
Three places
it will be.
-
01
Your shipping email
Sent the moment your parcel leaves us, with the number in it. Search your inbox for NMC Relax, and check spam and the promotions tab — that's where it hides about nine times out of ten.
-
02
Your order status page
The link at the bottom of your original order confirmation opens a live status page for that order, with tracking on it. That link doesn't expire, so an old email still works.
-
03
Ask us
Email help@nmcrelax.com with the name and email address you ordered under. We'll find it and reply within one business day.
What happens when
From checkout
to your door.
-
Day 0
Order placed
Confirmation email arrives within minutes. That one carries your order number — not your tracking number, which doesn't exist yet.
-
Day 1
Dispatched
Picked, packed and handed to the carrier within one business day. This is when the shipping email with your tracking number goes out.
-
In transit
Scans update
Movement shows as the parcel travels. A quiet day between scans is normal, especially over a weekend, and doesn't mean anything is wrong.
-
2–3 business days
Delivered
If nothing has arrived by the end of this window, that's the moment to email us — we'd rather hear from you then than three weeks later.
Free tracked shipping on every order. If we can't ship within the window above, we'll tell you and you can take a full refund instead of waiting. You won't have to ask.
When it looks wrong
What each thing
actually means.
The number doesn't work yet
Tracking usually goes live around 24 hours after the shipping email. Until the carrier's first scan the lookup will show nothing at all. Give it a day before worrying about it.
It hasn't updated in days
A day or two of silence is routine, particularly between carrier handoffs and over weekends. If there's been no movement at all for more than five days, email us — we'll chase the carrier or send a replacement rather than leave you refreshing a page.
It says delivered but nothing's here
Check with anyone else at the address, then look around porches, side doors, mailrooms and behind gates. Parcels are sometimes scanned before the final drop, so give it 24 hours. Still missing after that, tell us and we'll open a claim.
The address on my order is wrong
Email us immediately with your order number. Before dispatch we can fix it in seconds. After a label is printed the parcel can't be redirected — we'd have to wait for it to return before resending.
It arrived damaged
Photograph the outer packaging and the device and email us within 48 hours. Transit damage is ours to fix — we replace it and cover the return, and you don't need to argue with a courier on our behalf.
It arrived but it's not right
Wrong item, missing accessory, or a fault: email us with your order number and a photo. You have 30 days, and if the mistake is ours we cover everything.
Still can't
find it?
Send the name and email address you ordered under. A person reads it and replies within one business day.
help@nmcrelax.comMonday to Friday, 9:00–17:00 ET · Atruvate Cervical Pillow